I've been in this industry for more than 3 years. Answering phone calls from problematic persons and trying to provide them they needs. In other words, I'm a "resolution provider".That's the call center life. We don't need to wear so formal clothes. Our customers are just on the other end of the phone anyways.
Nagsisimula ang araw ko or should I say ang gabi ko by saying "Thank you for calling....my name is.. How can I help you?". Paulit-ulit yan. And when the customer is kinda frustrated, we'll gonna say, "Im sorry...I apologize" though its not our fault. Its nice talking with American and other foreign people. Yeah it is! Some are kind but there are some na alam nyo na.. And kapag may customer na alam nyo na, just press the mute button and you can freak out! There's a lot of interesting things I experienced on this job.... basta madami! as in! hahaha! natatawa na lang ako.. wala lang..
The first account I work with handles home electronics, and most of the callers were mga taOng bahay - kaya nga "home" electronics". hehe! And the current one is medyo upper level - Small Business Accounting software.
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